Front Desk Agent - FOSSE system

Bridge Point; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Travel expenses covered

Weekly pay

Travel Position

Job summary

Bridge Point is seeking an experienced Front Desk Agent for a Task Force assignment at a large, full-service hotel. This role requires strong front desk experience and FOSSE PMS proficiency, with the ability to work independently with minimal training.

The position offers $20.00 per hour with weekly pay, travel expenses covered, and opportunities for additional Task Force assignments. The candidate should excel in guest service, reservations, billing accuracy, and coordinating with housekeeping.

Qualifications

• Previous hotel Front Desk Agent experience REQUIRED
• FOSSE PMS experience REQUIRED
• Strong knowledge of hotel front desk operations and procedures
• Experience with check-ins, check-outs, reservations, and guest accounts
• Strong customer service and communication skills
• Ability to handle guest concerns professionally
• Strong attention to detail and accuracy
• Comfortable working independently with minimal training
• Experience in a large, full-service hotel preferred
• Flexible availability based on hotel needs

Responsibilities

• Perform daily front desk operations and provide excellent guest service
• Check guests in and out efficiently and professionally
• Process guest payments, reservations, and room assignments
• Handle guest requests, questions, and concerns
• Maintain accurate guest accounts and room charges
• Manage reservations, cancellations, and modifications
• Communicate with Housekeeping and other hotel departments regarding room status
• Resolve guest issues and escalated concerns to management when necessary
• Maintain accurate records and follow hotel policies and procedures
• Assist with daily front office operations as needed
• Ensure a smooth and positive guest experience throughout the stay

Skills

Front Desk Experience

FOSSE PMS

Guest Service

Communication

Independent Working

Tools

FOSSE PMS

Job description

Traveling Front Desk Agent - FOSSE Experience Required

Pay: $20.00/hour | Weekly Pay
Travel Position | Immediate Opportunity

We're hiring an experienced Front Desk Agent for a Task Force assignment at a large, full-service hotel. This position is ideal for someone with strong hotel front desk experience who can step into the operation and work independently with minimal training.

What You’ll Do

• Perform daily front desk operations and provide excellent guest service

• Check guests in and out efficiently and professionally

• Process guest payments, reservations, and room assignments

• Handle guest requests, questions, and concerns

• Maintain accurate guest accounts and room charges

• Manage reservations, cancellations, and modifications

• Communicate with Housekeeping and other hotel departments regarding room status

• Resolve guest issues and escalated concerns to management when necessary

• Maintain accurate records and follow hotel policies and procedures

• Assist with daily front office operations as needed

• Ensure a smooth and positive guest experience throughout the stay

Experience Required

• Previous hotel Front Desk Agent experience REQUIRED

• FOSSE PMS experience REQUIRED

• Strong knowledge of hotel front desk operations and procedures

• Experience with check-ins, check-outs, reservations, and guest accounts

• Strong customer service and communication skills

• Ability to handle guest concerns professionally

• Strong attention to detail and accuracy

• Comfortable working independently with minimal training

• Experience in a large, full-service hotel preferred

• Flexible availability based on hotel needs

Assignment Details

• $20.00/hour

• Weekly pay

• Task Force / travel opportunity

• Travel expenses to and from the client facility are covered

• Opportunity for additional Task Force assignments

This is an experienced leadership position. FOSSE PMS experience is required to be considered.