Front Desk Agent - Night Auditor

radiatehospitality; Berkeley (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Radiate Hospitality is seeking a Guest Service Associate/Night Auditor for graveyard shift (11:00 p.m. – 7:30 a.m.). The role combines front desk duties with night audit responsibilities to ensure accurate posting of charges and guest records, while delivering Legendary service.

You will assist guests with check-in/out, reservations, and city information, maintain system accuracy, and support the front desk team to ensure a seamless guest experience.

Qualifications

• Previous front desk, reservations, and/or hospitality experience required.
• POS/Opera experience preferred.
• Excellent customer service skills required.

Responsibilities

• Provide front desk, bellman, and concierge duties including checking in/out, luggage services, restaurant/tour reservations, and city information.
• Build an authentic bond with guests and create a memorable experience.
• Post guest charges and payments to guest, banquet, master, and house accounts with accuracy.
• Greet guests, check them in/out, handle taxi requests, and direct traffic flow in front of the hotel.
• Explain hotel amenities and encourage return visits.
• Be knowledgeable of Front Desk computer and cashier systems, room rates, and accommodations; document guest information and payment methods.
• Listen to guest concerns, solve problems creatively, and answer questions.
• Know daily hotel functions and services to assist guests.
• Maintain safety and security; report unsafe conditions.
• Meet and exceed guest and team expectations as Night Auditor.
• Post day charges; ensure accounts are current by 6:00 a.m.
• Prepare daily, monthly, and yearly reports; act as manager on duty when needed.

Skills

Front desk experience

Reservations experience

Customer service

Hospitality experience

Cash handling

Tools

Opera POS

Job description

What We Look For...

We are looking for a Guest Service Associate/ Night Auditor to be part of a first-class Front Desk Team that provides extraordinary service to our guests. Please note, this is a graveyard/3rd shift, 11:00 p.m. to 7:30 a.m.

Key Responsibilities as Guest Service Agent:

• Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations. Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

Key Responsibilities as Night Auditor:

• Meet and exceed guest and team member expectations by providing Legendary Service and team work
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations
• Check in guests, ensuring they are properly accommodated. Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning
• Completes all credit card transmittals, direct bills, and no show billings for the day
• Prepares all daily, monthly and yearly reports required by the property
• Acts as manager on duty in the absence of the General Manager

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience required.
• POS/Opera experience preferred.
• Excellent customer service skills required.

Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.