Front Desk Agent/Night Auditor

Days Inn by Wyndham San Antonio Airport; San Antonio (TX); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Days Inn by Wyndham San Antonio Airport is seeking two reliable Front Desk Agent / Night Auditor to join our hospitality team. This role covers evening and overnight shifts, welcomes guests, handles check-in/out, processes reservations, and performs the nightly audit to ensure accurate reports and smooth handoffs to the day team.

You will use the property management system (PMS) such as SynXis, assist guests with requests, maintain security and records, and coordinate with housekeeping.

Qualifications

• Experience in hospitality front desk is preferred.
• Night audit experience is a plus.
• Strong customer service and communication skills.
• Able to work independently overnight and handle bilingual needs.

Responsabilités

• Greet guests warmly, check in/out, manage reservations, and assist with guest requests.
• Perform nightly audit, reconcile daily transactions, and prepare reports.
• Maintain accurate records and coordinate with housekeeping and maintenance as needed.
• Answer phones, promote hotel services, and ensure safety and security during overnight hours.

Connaissances

Customer service

Communication

Attention to detail

Independent overnight work

Bilingual

Outils

SynXis PMS

Description du poste

Front Desk Agent / Night Auditor

Job Overview

Join our hospitality team as a Front Desk Agent / Night Auditor and help us provide a welcoming, safe, and comfortable experience for our guests.

We are currently seeking TWO reliable and customer-focused Front Desk Agent / Night Auditors to work evening shifts and overnight shifts. This is a great opportunity for someone who enjoys hospitality, works well independently, and takes pride in providing excellent guest service while keeping overnight hotel operations running smoothly.

As a Front Desk Agent/Night Auditor, you will be responsible for overnight front desk operations, guest assistance, financial reconciliation, and the daily night audit. You will serve as an important point of contact for late-night arrivals and overnight guests while ensuring accurate records and a smooth transition into the next business day.

Schedule

• Option 1: Friday, Saturday, and Sunday nights (8:00PM to 8:00AM).
• Option 2: Monday, Tuesday, Wednesday, Thursday (3:00PM to 11:00PM) and Friday (12:00PM to 8:00PM).
• Overnight/night audit shifts.
• Part-time weekend position.
• Must be dependable and able to consistently work all three scheduled nights.
• Additional shifts may be available when the hotel needs coverage. These potential shifts may be offered to the selected candidate based on staffing needs and availability.

Duties & Responsibilities

• Welcome guests warmly and handle all front desk operations with professionalism and enthusiasm.
• Check guests in and out and assist with reservations, room assignments, payments, and guest requests.
• Use hotel property management systems (PMS), such as SynXis or similar platforms.
• Perform the nightly audit by reconciling daily financial transactions, preparing reports, and verifying guest billing and account settlements.
• Monitor and maintain accurate records of hotel transactions, guest requests, and overnight incidents.
• Answer phones and assist guests with questions about hotel amenities, services, local attractions, and directions.
• Resolve guest concerns and service issues promptly and professionally.
• Coordinate with housekeeping and maintenance to address room readiness, maintenance concerns, and late-night guest requests.
• Monitor the property during overnight hours and help maintain a safe, secure, and welcoming environment.
• Follow hotel emergency procedures, safety protocols, and incident-reporting requirements.
• Communicate important overnight information to the management and day-shift team.
• Assist with bilingual or multilingual guest communication when needed.
• Maintain a clean, organized, and professional front desk area.
• Complete all required overnight reports and prepare the property for the morning shift.

Qualifications

• Previous hotel, resort, hospitality, or front desk experience preferred.
• Previous night audit experience is a plus.
• Knowledge of hotel property management systems (PMS), such as SynXis or similar systems, preferred.
• Strong customer service and communication skills.
• Excellent attention to detail, particularly when handling financial transactions and reports.
• Ability to work independently during overnight hours.
• Dependable and punctual, with a strong commitment to working Friday, Saturday, and Sunday nights.
• Ability to remain professional, alert, and helpful throughout the overnight shift.
• Familiarity with hotel emergency procedures and safety protocols is desirable.
• Previous experience with hotel reservation systems and front desk functions is preferred.
• Bilingual or multilingual communication skills are a plus.

What We're Looking For

We are looking for someone who is dependable, responsible, friendly, and comfortable working independently overnight. The ideal candidate understands that the night auditor plays an important role in both guest satisfaction and the financial accuracy of the hotel.

If you enjoy working with people, have strong attention to detail, and can be counted on for consistent weekend overnight coverage, we would like to hear from you.