Front Desk Agent / Night Audit

Hyatt Place Chicago/Downtown The Loop; Chicago (IL); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life Insurance

Travel Discounts

Vacation/Well/Holiday Pay

Referral Bonus Program

Job summary

A renowned hotel in Chicago seeks a Front Desk Agent to provide exceptional hospitality experiences. This role involves welcoming guests, managing their information, and responding to inquiries. Ideal candidates have previous front desk experience, strong communication skills, and knowledge of hotel software. A flexible schedule is essential, along with a positive attitude and excellent people skills. The pay starts at $21.00 per hour, with opportunities for career advancement.

Qualifications

• Prior front desk experience in a hotel or brand setting is preferred.
• Strong knowledge of hotel-specific software applications is beneficial.
• Must be 18+ years of age and flexible with schedule.

Responsibilities

• Welcome guests and manage their information and reservations.
• Distribute keys, assign rooms, and answer inquiries for guests.
• Handle cash, coins, and currency as a night auditor.

Skills

Customer service

Communication

Fluency in English

Microsoft Office

Problem-solving

Tools

OnQ

Opera

PowerPoint

Excel

Fosse

Job description

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

This position will be open availability for mornings, evenings, and overnights.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path

Front Office Manager, Operations Manager, Assistant General Manager, General Manager

Benefits

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Responsibilities

In this role you will welcome guests, manage their information, distribute keys, assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.
• Prior night audit experience in a hotel environment is ideal.
• Must be 18+ years of age.
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English; additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, nights and holidays.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Handle cash, coins, and currency as night auditor.

Pay rate starts at $21.00 per hour.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online