Hotel Front Office Night Auditor

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) plan with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Chicago Southland is seeking a Night Auditor to support front desk operations on the 3rd shift. Responsibilities include closing the daily financials in the PMS, rolling the date, greeting guests, and processing check-ins/outs.

The role requires strong guest service skills, accurate typing, and the ability to work in a fast-paced environment. Benefits available for full-time employees.

Qualifications

• Must be twenty-one (21) years or older.
• High School diploma or GED required or currently enrolled and pursuing GED within six months.
• Typing 20 words per minute required (typing test administered).
• Good writing and verbal communication skills required (skills test administered).
• Experience in customer service required.
• Must be able to lift up to 40 lbs and work 3rd shift.

Responsibilities

• Greet guests and project a positive image.
• Initiate Night Audit process: close financial day and roll the date in the PMS.
• Generate reports for team members as directed.
• Process no-show reservations and manage check-in/check-out transactions.
• Enroll guests in the players club and issue cards on demand.
• Resolve guest issues and disseminate information about the property and promotions.
• Maintain front desk cash drawer, handle cash drops and submit documentation.
• Answer phones and route calls; restock front desk supplies.

Skills

Typing 20 wpm

Written and verbal communication

Customer service experience

Night shift availability

Education

High school diploma or GED

Job description

Description

Job Overview

In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3rd shift in closing the business day in the property management system and rolling the date to keep the system current.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests
• Initiates the Night Audit process of closing the financial day and rolling the date in the PMS
• Generates reports for various team members as directed
• Processes no-show reservations
• Performs hotel check-in and checkout transactions
• Enrolls guests in players club, generate cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks - cash handling, check authorizations, faxing , copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Answers telephones, routing calls as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be able to type 20 words per minute (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered)- required
• Experience in customer service- required
• Must be able to lift and carry up to 40 lbs.
• Must be willing and able to work 3rd shift
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Willing to work odd and irregular hours include nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation

  $15.00 - $20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.

• Benefits

  Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.

Source: Hospitality Online