Front Desk Agent | Mosaic Hotel

Parish Lowrie; Beverly Hills (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palisociety’s Mosaic Hotel in Beverly Hills seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and guide on-site services.

You will respond to inquiries, input guest data in Opera, and collaborate with housekeeping and engineering to ensure a seamless stay.

Qualifications

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and delighting guests.
• Communicate guest requests or concerns to relevant teams and conduct walkthroughs for safety and cleanliness.
• Follow safety and emergency protocols and support other departments as needed.

Skills

Guest reception

Luxury hotel

Interpersonal skills

Organizational skills

English communication

Basic arithmetic

Opera PMS

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT MOSAIC HOTEL

Mosaic Hotel’s 49 newly redesigned boutique guestrooms feature posh amenities, luxurious linens, and state-of-the-art technology. Whether you’re seeking anelegant romantic hideaway or a tranquil retreat while on business, our Beverly Hills hotel can make your visit feel like coming home - with more comfort, accessibility, and convenience toBeverly Hills top destinations.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.

• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.

• Build genuine, memorable guest relationships in line with our service standards.

• Field phone calls, emails, and guest inquiries promptly and warmly.

• Accurately input guest information and payments into hotel systems such as Opera.

• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1-year of related experience in guest reception, preferably in a luxury hotel setting.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work with minimal supervision.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).