Concierge, Austria Haus

Fortiuscap; Vail (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental, vision, life and disability

Retirement savings plan with company 4

Employee Assistance Program

Room discounts for team and family

Paid time off and paid sick leave

401(k) with Fidelity

Job summary

CoralTree is seeking a Guest Services Agent in Vail, CO to assist guests with reservations, reception, billing questions, and special requests. You will act as a liaison between guests and internal departments to ensure satisfaction, greet and register guests, handle charges, and provide local activity information.

Responsibilities include making dinner and activity reservations, storing ski gear, and supporting Bell Staff as needed.

Qualifications

• High school diploma or GED; 1–3 months related experience and/or training acceptable.
• Excellent communication and language skills, including reading and interpreting SOPs.
• Strong math skills with ability to solve practical problems.
• Exceptional customer service and written and verbal communication.
• Proficient with Microsoft programs and quick to learn hospitality software.

Responsibilities

• Meets, greets and welcomes guests.
• Answers incoming calls professionally and transfers or assists as needed.
• Registers guests on arrival and provides information and directions.
• Posts charges, transfers, and payments to guest folios.
• Assists with Bell Staff duties as needed.
• Reviews the bill, checks out guests, and reconciles payments.
• Communicates guest needs to the appropriate department.

Skills

Customer Service

Verbal Communication

Written Communication

Microsoft Office

Driver's license

Education

High School Diploma or GED

Job description

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Job Summary:

This position is responsible for assisting guests with reservations, reception, billing questions, departure, special requests, dining and activity suggestions and acting as a liaison between guests and internal departments ensuring guest satisfaction.

General Duties and Responsibilities

• Meets, greets and welcomes guests.
• Answers incoming calls in a professional manner, transfer to appropriate person, takes messages if required, or provides assistance as applicable.
• Registers guests upon their arrival to the property, provides information, direction and answers questions as needed.
• Posts charges, transfers, and payments to the proper guest folios.
• Communicates guest’s specific needs to the proper department as needed.
• Communicates to Member Liaison requests from guests to book, change or cancel unit reservations accordingly in the reservations system.
• Communicates to guests about events and festivals taking place in the Vail Valley.
• Provide guests with general activity and location information including but not limited to restaurants, hiking trails, golf courses and ski runs.
• Makes dinner, outside activities reservations prior to guest’s arrival and during their stay and assist with special requests.
• Responsible for the proper storage of guest skis and bikes.
• Responsible for distributing and recording all keys being used by staff.
• Assist with Bell Staff duties as needed.
• Reviews the bill with the guest and checks them out, receiving and reconciling payment.
• Research and resolve outstanding balances.
• Assists with shipping and receiving (UPS, FEDEX) as necessary.
• Completes other tasks/assignments as assigned.

Requirements

• High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
• Excellent communication and language skills including the ability to read, analyze and interpret documents such as standard operating procedure manuals.
• Intermediate mathematical skills with ability to solve practical problems furnished in written and verbal form.
• Exceptional customer service, verbal and written communication skills.
• Proficient experience in Microsoft programs, Internet Explorer and ability to learn other hospitality software quickly
• Current valid driver’s license

Competencies

• Customer Service
• Manages difficult or emotional customer situations and responds promptly to customers needs and requests
• Solicits, follows up on and applies customer feedback to improve service
• Maintains confidentiality
• Verbal Communication and Written Communication

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Gives and welcomes feedback
• Builds and contributes to a positive team environmen
• Works well in group problem solving situation

Professionalism and Dependability

• Approaches others in a tactful manner and treats others with respect
• Reacts well under pressure
• Accepts responsibilities for own actions
• Follows through on and keeps commitments
• Follows instructions and responds positively to direction
• Completes tasks on time or notifies appropriate person with an alternative

Quality and Quantity

• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality
• Applies feedback to improve performance, service, product, satisfaction etc.
• Completes work in timely manner and meets productivity standards

Safety and Security

• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Reports potentially unsafe conditions
• Uses equipment and materials properly
• Looks for ways to improve and promote safety

Attendance and Punctuality

• Is consistently at work and on time
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time

Compensation:

The hourly range for this position is $23.00/hour to $25.00/hour.

Benefits:

As a valued member of the CoralTree team, you’ll receive a comprehensive benefits package that includes:

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!