Front Desk Agent

Remington Hospitality; Buffalo (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Remington Hospitality in Buffalo, NY seeks a friendly front desk associate to greet guests, check them in and out promptly, assist with pre-registration, and block reservations when needed.

You will handle charges, know front office procedures, and maintain accurate cash handling while applying cancellation and relocation policies as required. Experience with reservations and rate knowledge is a plus.

Qualifications

• Experience with front desk procedures and guest check-in/out.
• Able to handle cash, checks and credit card payments accurately.
• Ability to manage same-day reservations and cancellations/relocations when needed.

Responsibilities

• Greet and communicate cordially with guests, handling prompt check-in and check-out.
• Assist in pre-registration and blocking of reservations when necessary.
• Know front office procedures, rates, discounts and related policies.

Skills

Front desk operations

Cash handling

Reservations management

Guest service

Tools

Front Office System

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.