Luxury Housekeeping Manager in Paradise

Fairmont Hotels & Resorts; Hawaii; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

401(k) matching

Paid holidays

Paid vacation

Employee discounts

Travel program

Complimentary meals

Job summary

Fairmont Orchid is a luxury resort on Hawai'i Island seeking a Housekeeping Manager to uphold luxury standards and lead the housekeeping team with the Assistant Director. You will recruit, train, and coach staff while maintaining guest satisfaction and brand integrity across all guest areas.

Ideal candidates bring leadership experience, strong English communication, and a commitment to exceptional service. This role offers a competitive salary, comprehensive benefits, and opportunities for

Qualifications

• Previous leadership experience, required.
• Proven ability to build and maintain good relationships with all stakeholders.
• Ability to lead by example and foster a high-performance team culture.
• Focus on guest needs with calm, courteous demeanor.
• Excellent reading, writing and oral proficiency in English.
• Knowledge of additional languages is advantageous.

Responsibilities

• Upholding brand (LQA) standards of the department.
• Review LQA audits to identify areas of improvement and implement initiatives.
• Manage all housekeeping colleagues including interviewing, retention, training, coaching and discipline.
• Maintain colleague performance logs and elevate concerns to ADOH.
• Conduct inspections to ensure quality standards and SOPs are followed.
• Assist in maximizing hotel profitability by managing expenses, labor and resources.
• Oversee payroll, scheduling and housekeeping operations.
• Oversee inventory and PAR levels.
• Own all guest complaints to ensure complete satisfaction.
• Guarantee 100% quality of VIP and Site Visit rooms.
• Involvement in special projects.
• Support the Director of Housekeeping in absence of the Assistant Director.

Skills

Leadership experience

Stakeholder relationships

Lead by example

Guest focus

English proficiency

Multilingual advantage

Opera PMS

Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Orchid is a luxury resort on Hawai'i Island seeking a Housekeeping Manager to uphold luxury standards and lead the housekeeping team with the Assistant Director. You will recruit, train, and coach staff while maintaining guest satisfaction and brand integrity across all guest areas.

Ideal candidates bring leadership experience, strong English communication, and a commitment to exceptional service. This role offers a competitive salary, comprehensive benefits, and opportunities for