Front Desk Agent — Luxury Hotel, Great Benefits & Growth

EOS; San Francisco (CA); On-site; USD 35,000 - 51,000; Full time

Benefits offered by this job

Tiered Medical Plans

401K Matching

Paid Holidays

PTO & Sick Pay

Dental & Vision plans

Job summary

Hotel Zoe in San Francisco seeks a Front Desk Agent to handle guest check-ins/outs, room assignments, and billing inquiries. You will welcome guests, explain amenities, and coordinate with Housekeeping to maintain room status. Flexibility to work weekends and holidays is required. Strong communication and a proactive, guest-focused approach are essential.

Experience with Opera/Microsoft Outlook is a plus; college degree preferred. Competitive hourly wage with full-time benefits are offered.

Qualifications

• College degree preferred.
• 1–2 years experience in luxury hotel preferred.
• Neat, well-groomed appearance required.
• Ability to work varying schedules including weekends and holidays.

Responsibilities

• Welcome guests, check them in, distribute keys, explain amenities.
• Maintain knowledge of hotel operations and activities.
• Answer calls with proper etiquette and greetings.
• Explain local amenities to guests and ascertain needs.
• Book reservations with required information and special requests.
• Input reservations and manage guest history records.
• Resolve guest complaints and ensure satisfaction.
• Coordinate with departments for groups, inventory, and guest information.

Skills

Patience

Organization

Attention to detail

Communication

Multitasking

Fluent English

Education

College degree

Tools

Opera

Microsoft Outlook

Job description

Hotel Zoe in San Francisco seeks a Front Desk Agent to handle guest check-ins/outs, room assignments, and billing inquiries. You will welcome guests, explain amenities, and coordinate with Housekeeping to maintain room status. Flexibility to work weekends and holidays is required. Strong communication and a proactive, guest-focused approach are essential.

Experience with Opera/Microsoft Outlook is a plus; college degree preferred. Competitive hourly wage with full-time benefits are offered.