Front Desk Agent - Live, Work & Explore Death Valley

Xanterra Travel Collection; California (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free Death Valley National Park pass

Pool, golf course, rec center, gym and

Retail, Lodging and Travel Discounts

Planned employee trips and activities

$350 Referral Bonus Program

The adventure of a lifetime!

Job summary

Xanterra Travel Collection's Oasis at Death Valley is hiring a Front Desk Agent to greet guests, handle check-ins/outs, take reservations, process payments, and answer calls in a friendly, professional manner.

The role is seasonal, typically 40 hours per week, with weekends, evenings and holidays possible. Enjoy employee housing options, on-site meals, and park-wide discounts while delivering legendary service in Death Valley National Park.

Qualifications

• At least 6 months of previous customer service experience.
• Excellent verbal and written communication skills.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.
• Valid driver's license required.

Responsibilities

• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby and back office areas are clean and well organized.
• Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour bus and other groups.
• Other duties as assigned.

Skills

Customer service

Communication skills

Front desk software

Multitasking

Flexible schedule

Grooming standards

AM/PM shifts

Driver's license

Job description

Xanterra Travel Collection's Oasis at Death Valley is hiring a Front Desk Agent to greet guests, handle check-ins/outs, take reservations, process payments, and answer calls in a friendly, professional manner.

The role is seasonal, typically 40 hours per week, with weekends, evenings and holidays possible. Enjoy employee housing options, on-site meals, and park-wide discounts while delivering legendary service in Death Valley National Park.