Front Desk Manager - Oasis at Death Valley

Xanterra Travel Collection; California (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Employee housing

On-site meals

Park pass

Discounts on lodging and retail

Referral bonus program

Job summary

The Oasis at Death Valley is hiring a Front Desk Manager to lead Reservations, PBX, Concierge and Bell Staff at the Inn or Ranch. The role aims to maximize revenue and occupancy while maintaining Oasis standards and guest satisfaction, in close coordination with Housekeeping and Maintenance.

We offer year-round, full-time employment with a typical 40-hour schedule (weekends/evenings/holidays possible). Pay is $25.85/hour, with benefits and housing options available.

Qualifications

• At least 2 years of management experience in guest services.
• Experience in hotel front desk management or supervision is preferred.
• Excellent written and verbal communication with guests, clients, and staff.
• Familiar with front desk operating and telecommunication systems; POS proficiency.

Responsibilities

• Supervise front-of-house staff and evaluate performance.
• Schedule front office staff according to demand for efficiency.
• Coordinate training of new and existing staff.
• Conduct annual reviews and administer corrective action as needed.
• Balance rooms and prevent oversells; manage VIP and group bookings.
• Collaborate with Sales for group rooming and billing; monitor OTA reservations.

Skills

Management experience

Guest service

Communication skills

Front desk systems

POS systems

Tools

POS systems

Telecommunication systems

Front office systems

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring a Front Desk Manager to Live. Work. Explore. in Death Valley National Park!

Job Summary

The Front Office Manager will oversee the Front Office operations, Reservations, PBX, Concierge, and Bell Staff at the Inn or the Ranch. This position requires achieving maximum revenue and occupancy for the operations and maintaining the Oasis at Death Valley quality standards in meeting our guests’ expectations and services. Works closely with Housekeeping and Maintenance departments.

The Details

• Position Type: Full-time Year-round
• Start Dates: As soon as possible on next available start date
• Pay: $25.85/hr.
• Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Supervise staff daily and consistently evaluate job performance of all front of house staff to include Guest service agents, PBX, Concierge and Bell staff
• Schedule Front Office Staff according to business demands to establish an efficient and economical operation.
• Coordinate the training of new employees and the on-going training of front office staff.
• Conduct annual reviews for assigned staff and administer corrective action as necessary.
• Perform rooms balancing to prevent booking errors and oversells.
• Manage the blocking of VIP rooms, tour rooms and special requests.
• Work closely with Sales Office on tour group bookings, ensuring proper room counts, rooming lists, and billing.
• Ensures that all groups, FIT’s, and special requests are blocked accordingly to our occupancy requirements.
• Ensure deposits, reservation, cancellations, and accuracy of reservations through the OTA’s are monitored.
• Assume all functions and responsibilities of a Guest Service Agent, Night Audit, Lead, Supervisor when necessary.
• Maintain the shift log and respond to issues and occurrences noted.
• Maintain key control and guest security procedures.
• Work closely with housekeeping to ensure public areas are maintained and cleaned.
• Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, Not Available For Sale, and other maintenance problems.
• Ensure departmental staff is adhering to all Oasis at Death Valley lost and found policies and procedures.
• Completes all reports i.e., Accident, Lost & Found, Lost Credit Card, etc. accurately and timely.
• Other duties as assigned.

Qualifications

• At least 2 years management experience preferably in guest service setting.
• Previous Hotel Front Desk Management and or Supervisory experience preferred
• Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees.
• Previous experience with front desk operating systems, telecommunication systems, ordering systems.
• Advanced computer skills to quickly learn POS systems and other front office systems.
• Knowledge of and implementation of AAA 3 and 4 Diamond standards.
• Working knowledge of Front Office operations.
• Possess valid Driver’s License and comply with the Oasis at Death Valley Company Vehicle Policy.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.