Front Desk Agent - Oasis at Death Valley

Xanterra; California (MO); On-site; USD 42,981,000 - 58,135,000; Full time

Benefits offered by this job

Park pass

Pool access

Discounts

Trips

Referral bonus

Adventure

Job summary

The Oasis at Death Valley is seeking a Front Desk Agent to greet, register, and assist guests, manage reservations, and ensure billing accuracy at the iconic Death Valley property.

This seasonal role offers a 40-hour work week, on-site duties, and opportunities to deliver legendary service to guests from around the world.

Candidates should have at least 6 months of customer service experience, strong communication, and flexibility for AM/PM shifts in a fast-paced, welcoming environment.

Qualifications

• At least 6 months of previous customer service experience.
• Excellent verbal and written communication skills.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.
• Valid driver's license required.

Responsibilities

• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby and back office areas are clean and well organized.
• Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour bus and other groups.
• Other duties as assigned.

Skills

Customer service

Communication

Grooming standards

Shift flexibility

Driver's license

Tools

Hotel computer

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We're hiring Front Desk Agentsto Live. Work. Explore. in Death Valley National Park!

Job Summary

We are looking for a Front Desk Agent to ensure a high-level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering/directing phone calls at the Oasis at Death Valley. Our mission is to provide legendary service to our guests visiting from all over the world, and your work is instrumental to our success!

The Details

Position Type: Seasonal

Start Dates: Next available start date (approximately 3 weeks out)

Pay: $17.65

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits

Seasonal

• Sick Pay
• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby and back office areas are clean and well organized.
• Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour bus and other groups.
• Other duties as assigned.

Qualifications

• At least 6 months of previous customer service experience.
• Excellent verbal and written communication skills.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.
• Valid driver's license required.

Physical Requirements include:

• Ability to work standing for eight hours, and must have the endurance to function in a fast-paced and high-stress environment.
• Ability to work in extreme temperatures

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.