Seasonal Front Desk Agent | Guest Experience & Reservations

Xanterra; California (MO); On-site; USD 42,981,000 - 58,135,000; Full time

Benefits offered by this job

Park pass

Pool access

Discounts

Trips

Referral bonus

Adventure

Job summary

The Oasis at Death Valley is seeking a Front Desk Agent to greet, register, and assist guests, manage reservations, and ensure billing accuracy at the iconic Death Valley property.

This seasonal role offers a 40-hour work week, on-site duties, and opportunities to deliver legendary service to guests from around the world.

Candidates should have at least 6 months of customer service experience, strong communication, and flexibility for AM/PM shifts in a fast-paced, welcoming environment.

Qualifications

• At least 6 months of previous customer service experience.
• Excellent verbal and written communication skills.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.
• Valid driver's license required.

Responsibilities

• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby and back office areas are clean and well organized.
• Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour bus and other groups.
• Other duties as assigned.

Skills

Customer service

Communication

Grooming standards

Shift flexibility

Driver's license

Tools

Hotel computer

Job description

The Oasis at Death Valley is seeking a Front Desk Agent to greet, register, and assist guests, manage reservations, and ensure billing accuracy at the iconic Death Valley property.

This seasonal role offers a 40-hour work week, on-site duties, and opportunities to deliver legendary service to guests from around the world.

Candidates should have at least 6 months of customer service experience, strong communication, and flexibility for AM/PM shifts in a fast-paced, welcoming environment.