Front Desk Agent | Lebanon Townplace Suites

Shaner Group; Lebanon (Lebanon County); On-site; USD 21,000 - 28,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Agent for Townplace Suites in Lebanon, PA. The role handles guest check-ins/check-outs, cash handling, and guest inquiries with a focus on friendly, professional service.

Responsibilities include processing payments, generating daily reports, and resolving room-status discrepancies with Housekeeping, all while maintaining a flexible schedule including weekends and holidays.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide courteous check-in/check-out and process payments per hotel requirements.
• Adhere to payment, cash handling and credit policies.
• Generate, print, and distribute daily reports to designated departments.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.

Skills

Customer service

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Front Desk Agent | Lebanon Townplace Suites

Lebanon, PA, United States (On-site)

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236015
• Posting Date 06/17/2026, 04:30 PM
• Locations 106 Blackford Blvd, Lebanon, PA, 17042, US (On-site)