Front Desk Agent l Part Time

CSM Corporation; Lynnwood, Northern (WA, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) plan

Tuition reimbursement

Hotel discounts

Scholarship program

Paid time off

Job summary

Courtyard Lynnwood by CSM Corporation is seeking a Front Desk Associate to warmly greet guests, manage check-ins/outs, verify billing, and handle reservations with accuracy.

You will assist guests with local attractions, support other departments, and apply selling techniques to maximize room revenue while maintaining a clean, safe work area and adhering to hotel policies.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience in hospitality.
• Excellent verbal communication skills.

Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Process check-ins and check-outs, verify billing, create reservations and process special requests.
• Assist guests with knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
• Uphold selling techniques to maximize room revenues and monitor room availability and booking policies.
• Maintain a clean and safe work area and follow all company procedures and regulations.

Skills

Guest service

Communication

Team player

Attention to detail

Education

High school diploma

Job description

Courtyard Lynnwood
Courtyard by Marriott, Seattle North - Lynnwood | CSM Lodging Services
4220 Alderwood Mall Blvd
Lynnwood, WA 98036, USA

Courtyard Lynnwood
Courtyard by Marriott, Seattle North - Lynnwood | CSM Lodging Services
4220 Alderwood Mall Blvd
Lynnwood, WA 98036, USA

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Rate: $18.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.