Guest Service Representative

Hollander Hospitality; Tacoma (WA); On-site; USD 27,248 - 28,695; Part time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Job summary

Courtyard by Marriott Tacoma Downtown is seeking a part-time Guest Service Representative to deliver outstanding service to arriving, departing and in-house guests. You will maintain a friendly demeanor, provide accurate information, and handle guest requests at the front desk.

The role requires weekend/holiday availability, a high school diploma or equivalent, and at least one year of customer service experience. Cash handling, communication skills, and professionalism are essential.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Hospitality experience is preferred.

Responsibilities

• Provide outstanding guest service at the front desk.
• Greet arrival and departure guests and assist with needs.
• Process guest transactions and handle cash accurately.

Skills

Customer service

Cash handling

English communication

Multi-tasking

Time management

Attendance

Office equipment

First Aid/CPR

Education

High school diploma or equivalent

Tools

POS system

Front desk software

Job description

Explore career possibilities at Courtyard by Marriott Tacoma Downtown

Position:Guest Service Representative

Location: Tacoma, WA

Job Id:222

# of Openings:1

Courtyard by Marriott Tacoma Downtown
1515 Commerce St.
Tacoma, WA 98402
GUEST SERVICE REPRESENTATIVE The Courtyard by Marriott Tacoma Downtown is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Part-time

SCHEDULE:

• Variable schedule; Must be available weekends and holidays

RATE OF PAY:

• $19.78 to $20.83 per hour/DOE

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS: Knowledge of:

• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
• Meet attendance requirements with dependability and consistency.
• Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively
• Manage one’s time in order to meet productivity standards.
• Multi-task and maintain composure and accuracy while handling frequent interruptions.
• Able to attend First Aid/CPR and additional trainings as provided by employer.

Education and Experience

• High school diploma or equivalent.
• At least one year experience providing customer service directly to the public, hotel experience preferred.

PHYSICAL REQUIREMENTS:
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Must be able to grasp, see, crouch, lift, reach, finger, perform repetitive motions. Drug Free Workplace, Equal Opportunity, E-Verify Employer

Hollander Hospitality, based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

Drug Free Workplace, Equal Opportunity Employer.