Front Desk Agent | Part Time | Aloft and Element Redmond

CSM Corporation; Redmond (WA); On-site; USD 25,003 - 35,610; Part time

Benefits offered by this job

Medical, dental and vision insurance plans

401(k) plan with company match

Generous hotel discounts

Job summary

A hospitality company in Redmond is seeking a Front Desk Agent for a part-time role. The successful candidate will provide exceptional guest service by processing check-ins and check-outs, handling special requests, and maintaining knowledge of the hotel property. Prior guest service experience is required, along with strong communication skills and the ability to work in a fast-paced environment. The position offers an hourly rate of $22 and part-time benefits including discounts and insurance options.

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting.
• Maintains predictable and reliable attendance.
• Ability to move throughout the hotel for extended periods.

Responsibilities

• Anticipates and responds to guests in a friendly manner.
• Responsible for providing the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations.

Skills

Excellent verbal communication skills

Attention to detail

Customer focused

Ability to lift, push and pull up to 25 pounds

Ability to perform job duties in a fast-paced environment

Education

High school diploma or GED

Job description

Front Desk Agent | Part Time | Aloft and Element Redmond

Job Category: Front Office

Requisition Number: FRONT008387

• Posted: April 9, 2026
• Full-Time
• On-site
• Rate: $22 USD per hour

Locations

Showing 1 location

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Rate: $22.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company‑paid life insurance and short‑term disability coverage, company‑paid long‑term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time‑off, scholarship program, generous hotel discounts and more! For benefits offered to regular part‑time or on‑call employees, please [e-mail].

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.