Front Desk Agent | Jacksonville Holiday Inn

Shaner Hotels; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels is seeking a front desk associate at one of our Jacksonville properties to deliver exceptional guest experiences from check-in to check-out.

You will handle guest questions, assist with reservations, process payments, and provide information about local attractions with a friendly, professional demeanor. Bilingual English/Spanish is a plus, and prior hotel or customer service experience is preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Hospitality

Communication

Computer skills

Bilingual English/Spanish

Local knowledge

Education

High school graduate or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 98-room Holiday Inn Jacksonville E 295 Baymeadows. Conveniently located at the intersection of Interstate 295 and Baymeadows Road, our hotel provides easy access to downtown Jacksonville, the city's beautiful beaches, and many of Northeast Florida's top business, healthcare, and entertainment destinations.

Guests enjoy our prime location near St. Johns Town Center, The Avenues Mall, the University of North Florida, Mayo Clinic, and Florida State College at Jacksonville - South Campus. Outdoor enthusiasts can also explore the nearby Timucuan Ecological and Historic Preserve, offering miles of hiking, biking, kayaking, and other recreational activities.

Our full-service hotel features comfortable guest accommodations, an on-site restaurant and lounge, fitness center, outdoor pool, complimentary high-speed Wi-Fi, and approximately 4,000 square feet of flexible meeting and banquet space-making it an ideal destination for corporate meetings, weddings, and social events.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, Holiday Inn Jacksonville E 295 Baymeadows offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team that values service excellence, collaboration, and professional development while helping create memorable experiences for every guest.