Courtyard Bismarck North - Operations Supervisor

Aimbridge Hospitality LLC; Bismarck (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

Aimbridge Hospitality LLC is seeking an Operations Supervisor for Courtyard Bismarck North. This role will manage operational tasks, oversee staff, and ensure guest satisfaction. You'll collaborate across departments, enforce compliance with hospitality standards, and maintain great communication within the team.

The ideal candidate will thrive in high-pressure situations, possess strong leadership qualities, and have a minimum of 2-3 years of relevant experience. This role is vital for ensuring smooth hotel operations and delivering excellent customer service.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• Must have a valid driver’s license for the applicable state.
• Effective at listening and understanding guest concerns.

Responsibilities

• Approach all encounters with guests and associates in a friendly manner.
• Maintain attendance according to hotel needs.
• Ensure high standards of personal appearance and grooming.

Skills

Communication skills

Problem-solving skills

Leadership

Financial understanding

Stress management

Education

High School diploma or equivalent

Job description

Courtyard Bismarck North - Operations Supervisor Address 3319 North 14th Street, Bismarck, ND, 58503, US

Description

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Must have a valid driver’s license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all VIP and special guest requests, as well as being familiar with all in-house groups.
• Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
• Be familiar with P.M.S. system used in the hotel.
• Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel).
• Follow and enforce all Aimbridge Hospitality policies.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel).
• Assist in training of new hires and current associates on a regular basis.