Front Desk Agent - Hotel Operations

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk service and enhance the guest experience. You will handle check-ins, payments, and guest inquiries while promoting hotel and casino amenities to ensure a memorable stay.

The role requires a high school diploma or GED, at least 6 months in front desk or hotel operations, and strong communication skills. Candidates must be able to stand for long periods in a busy lobby environment.

Qualifications

• High school diploma or GED required.
• Front Desk/Hotel Operations experience preferred (6 months).
• Strong interpersonal and customer-relations skills to ensure guest satisfaction.
• Exceptional phone etiquette and professional demeanor.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Engages guests in property promotions and amenities to enhance their stay.
• Responds to guest inquiries concerning entertainment or attractions and provides general information.
• Promotes positive public/employee relations at all times.
• Anticipates guests’ needs and responds to requests and concerns to ensure satisfaction.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.

Skills

Interpersonal skills

Customer service

Phone etiquette

Attention to detail

Education

High school diploma or GED

Tools

Computer literacy

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experienceEssential duties include, but are not limited to:Registers arriving guests by completing appropriate paperwork and obtaining proper payment informationSettles account balances of departing guests by accepting payment and handling cash drawerInvestigates and resolves general billing discrepanciesEngage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visitsResponds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotelPromotes positive public/employee relations at all timesAnticipates guests’ needs and responds to requests and concerns to ensure guest satisfactionMonitors work areas to ensure cleanliness standards are achieved and customer requests are addressedQualifications:High school diploma or general education degree (GED) is required6 months of Front Desk/Hotel Operations experienceMust possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfactionMust have exceptional phone etiquetteMust be able to work standing for long periods of timeMust be technologically savvy and be able to operate and enter information into a computerMust possess basic math skills necessary to accurately calculate and process guest paymentsMust be able to follow procedures in standard situations in which specific steps are involvedWork Environment:Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is requiredWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hearSpecific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focusNative American Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.Employment Process:Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug ScreenDisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.