Hotel Bell Person

Seminole Hard Rock; Florida; Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Seminole Hard Rock is seeking a Front Desk Associate to assist guests with luggage, deliveries, and guest services while coordinating with the front desk team. You will greet arriving guests, help them enjoy casino and hotel amenities, and support guest communications during busy periods.

The role requires a high school diploma or GED, strong guest service skills, and the ability to work nights, weekends, and holidays.

Qualificações

• High School diploma, GED or equivalent required.
• Prior high-volume guest service experience required.
• Must have exceptional guest service skills.
• Must be detail oriented.
• Must possess basic math skills.
• Must be able to communicate effectively with guests and other team members.
• Must be able to work nights, weekends, and holidays.

Responsabilidades

• Assist guests with luggage delivery, pick up, and storage.
• Deliver mail and packages.
• Greet arriving vehicles and guests and bid them farewell on departure.
• Knowledgeable of property amenities so Guests can enjoy casino/hotel offerings.
• Assist the Front Desk as needed.

Conhecimentos

Guest services

Communication

Detail oriented

Math skills

Evening/weekend shifts

Formação académica

High School diploma or GED

Descrição da oferta de emprego

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

RESPONSIBILITIES

• Assist guests with luggage delivery, pick up, and storage.
• Deliver mail and packages.
• Greet arriving vehicles and guest and bid them farewell upon departure.
• Knowledgeable of property amenities so Guests best enjoy all the casino/hotel offers during their current and future visits.
• Assist the Front Desk, as needed.

QUALIFICATIONS

• High School diploma, GED or equivalent required
• Prior high-volume guest service experience required
• Must have exceptional guest service skills
• Must be detail oriented
• Must possess basic math skills
• Must be able to communicate effectively with guests and other team members
• Must be able to work nights, weekends, and holidays

WORK ENVIRONMENT

• Duties and responsibilities are typically performed in a front desk setting, which can be fast-paced. You may be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• Must be able to work standing/walking for long periods of time
• The employee must frequently lift and/or move up to 50 pounds
• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.