Players Club Representative - Casino Sales & Marketing

Seminole Brighton Bay Hotel & Casino; Okeechobee (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Career site benefits

Job summary

Seminole Brighton Bay Hotel & Casino is seeking an attentive Guest Club Associate to enroll guests into the Players Club and process data entry on the floor or PC desk. The role emphasizes excellent guest service and accurate point redemptions.

You will greet guests, explain benefits, assist with promotions, and resolve issues while adapting to a fast-paced casino environment. This is an hourly position with tips considered where allowed.

Qualifications

• High School Diploma or GED required or equivalent work experience.
• Customer service experience preferred.
• Typing speed of at least 25 words per minute.
• Ability to enter data accurately and efficiently.
• Strong interpersonal skills and calm under pressure.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greet guests and enroll them into the Seminole Players Club on the floor or PC desk.
• Enter customer data accurately and adhere to company guidelines.
• Redeem customer points for rewards and assists with promotions.
• Inform guests about benefits and program changes as promotions update.
• Resolve guest issues promptly and maintain courteous service.
• Help with crowd control and announce drawings and events.
• Learn how new games operate and explain them to guests as needed.

Skills

Customer service

Data entry

Typing 25 wpm

Interpersonal skills

Work under pressure

Flexibility

Telephone skills

Education

High School Diploma/GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.OUR COMMITMENT TO SERVICE:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.JOB SUMMARY:The incumbent in this position is responsible for soliciting and identifying new gaming customers for the Players Club program.ESSENTIAL JOB FUNCTIONS:Essential job duties include, but are not limited to:Maintaining customer information.Assuring the highest standards of data entry.This is an hourly position TIPS may not be accepted.Greet guests as they arrive and thank them as they leave.Demonstrate exceptional guest courtesy to both internal and external customers with every interaction, whether in person or by telephone.Provide timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor.Enter customer data timely, accurately and adhere to company rules and guidelines.Redeem customer points for rewards, gifts, and etc.Assist guest with promotional offers as received via direct mail or other advertising.Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/special events/offers change or are updated.Resolve problem situations for our players immediately.Handle crowd control effectively with consideration for our guests.Announce drawings, events and special promotions on the public address system.Execute/assist with drawings and promotions as directed.Keep informed on how machines operate and be able to explain the operation of all gaming activities to guest. It is the responsibility of each Players Club Representative to learn how new games operate as soon as they are added to the floor.QUALIFICATIONS:High School Diploma/GED or equivalent work experience required.Previous customer service experience, telemarketing or retail sales experience preferred.Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.Must possess excellent interpersonal skills.Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.Typing skills required with a minimum of at least 25 words per minute.Previous computer experience required including data entry.WORK ENVIRONMENT:May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise, and constant exposure to general public.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The Casino environment is hectic, fast-paced, often crowded and noisy.CLOSING:The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug ScreenThe Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.