Emergency Response Technician - Casino Security

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Tribe of Florida is seeking a Security Officer to promote a friendly, customer‑oriented attitude while providing basic security coverage for the casino and hotel areas. You will monitor activities, assist in emergencies, and ensure safe handling of assets and patrons.

Essential duties include patrolling, reporting incidents, and following gaming commission regulations and tribal policies. A GED, 1 year guest service experience, and clean driving record are required.

Qualifications

• High school diploma or GED required.
• 1 year of guest service experience preferred.
• Must communicate effectively in English.
• Must be computer literate and able to use MS Office.
• Ability to stay calm in emergencies and follow procedures.
• Valid driver's license with good driving record.

Responsibilities

• Provide basic security coverage for casino and hotel areas.
• Promote a friendly, customer-oriented attitude at all times.
• Prepare detailed incident reports clearly and promptly.
• Patrol property and report unusual situations or suspicious persons.
• Assist in coordinating emergencies and maintain key control.
• Follow Seminole Tribe policies and safety procedures.
• Conduct transfers of monies securely and according to regulations.
• Perform other duties as assigned.

Skills

Customer service

English communication

Computer literacy

MS Office

Emergency response

Driving license

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Security Officer is responsible for promoting an outgoing, friendly, customer-oriented personality at all times. They will provide basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company.

Essential duties include, but are not limited to

• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex

• Conducts themselves in accordance with all Gaming Commission Regulations and company/departmental policies and procedures

• Communicates and provides directions to our patrons and employees

• Prepares detailed incident reports in a clear and precise manner

• Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious persons

• Assists in the coordination of emergency situations

• Assists in maintaining proper key control

• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED) is required
• 1 year of guest service experience, past security or casino experience preferred
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Must be computer literate
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Must be able to handle emergency situations calmly
• Must have a valid motor vehicle license with a good driving record
• Must be able to complete standard Seminole Tribe of Florida forms and reports
• Ability to read and understand all Seminole Tribe of Florida policies and procedures

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
• Must be able to wear a radio earphone without any medical limitations

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.