Housekeeping Room Attendant - Hotel Indigo, El Paso

Palette Hotels; El Paso (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

Palette Hotels in El Paso, TX is hiring a Housekeeping Room Attendant to maintain cleanliness of guest rooms and support guest needs. You will follow established cleaning procedures, stock supplies, and ensure rooms meet company standards.

Responsibilities include assisting guests, reporting damages or safety concerns, and prioritizing safety and efficiency; weekend/evening/holiday availability is required.

Qualifications

• Service orientation and customer focus.
• Clear communication skills for guest interactions.
• Ability to read and understand cleaning chemical labels and directions.
• Ability to use cleaning chemicals and equipment safely and efficiently.

Responsibilities

• Obtain room assignments from Supervisor at shift start.
• Check cart stock and ensure readiness for cleaning tasks.
• Know proper procedures for entering guest rooms.
• Move cart with open side facing room after entry and follow cleaning sequence.
• Inspect rooms for damages and report issues to Supervisor.
• Return found items to Lost and Found with date, location and finder name.
• Notify when a room is clean and occupied or vacant; restock cart for next shift.
• Assist guests with questions and provide directions or information.
• Report suspicious persons or hazards to Safety/Security; follow safety protocols.

Skills

Service orientation

Excellent communication

Read cleaning chemicals directions

Safe use of chemicals/equipment

Job description

Housekeeping Room Attendant

Housekeeping Attendant is responsible for the cleanliness of guest rooms.

Responsibilities and Duties

• Obtain room assignments from your Supervisor at the beginning of the shift.
• Check your cart to make sure it is correctly stocked.
• Know the correct procedure for entering a guest room.
• After entering a room, move your cart across the opening of the room door with the open side of the cart facing the room.
• Follow a set pattern of steps for daily cleaning of occupied and check-out rooms so nothing is missed.
• Check room for damages, furniture and equipment.
• Report all damage and missing items to your Supervisor immediately.
• Any items found in guest rooms, lobby, corridor, or in the back of the house are to be returned to Lost and Found with the following information: date, where found and finder's name.
• Before leaving a guest room, give the entire room one last inspection.
• Notify Housekeeping that the room is clean and whether it is occupied or vacant.
• Restock your cart, remove any trash and dirty linen, at the end of the shift so it is ready for the next day.
• Respond to guest questions.
• Provide guest assistance, directions, and information as requested.
• Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Perform other duties as requested by Supervisor.

Required Skills and Requisites

• Service orientation. Knowledge of principles and processes for providing customer and personal services.
• Excellent communication skills. Ability to convey information and ideas.
• Ability to read and understand directions on cleaning chemicals.
• Ability to use chemicals and equipment in a safe and efficient manner.

Availability

Weekend, evening, and holidays availability is a must.

Equal Opportunity Employer Statement

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

E-Verify

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.