Front Desk Agent (Hotel)

Guru Hospitality; Gulfport (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Guru Hospitality seeks a Front Desk Clerk to support Guest Service Agents in checking guests in and out, and to help deliver outstanding service and profitability for the hotel in Gulfport, Mississippi.

You will handle guest inquiries, offer local directions and recommendations, and maintain strong knowledge of hotel services and events. A team-oriented attitude and reliability are essential for success in this role.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events and local attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information.
• Assist with guest check-in/out.
• Respond to guest inquiries efficiently.
• Provide directions and local recommendations.
• Maintain hotel product knowledge.
• Support team members and other departments.

Job description

Responsibilities

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.

Respond to guest inquiries and in a timely, friendly and efficient manner

Provide driving and/or walking directions to guests to local destinations.

Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

Assist fellow team members and other departments wherever necessary to maintain positive working relationships

Provide or obtain accurate information

Assist with guest check-in/out

Respond to guest inquiries efficiently

Provide directions and local recommendations

Maintain hotel product knowledge

Support team members and other departments

Qualifications

Passion for exceptional guest experiences.

Integrity, urgency, and discipline.

Strong customer focus, adaptability, and dependability.

Job Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, You Would Be Responsible For Assisting Guest Service Agents In Checking In And Checking Out Guests In The Hotel’s Continuing Effort To Deliver Outstanding Guest Service And Financial Profitability. Specifically, You Would Be Responsible For Performing The Following Tasks To The Highest Standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information