Front Desk Agent - Experienced

Best Western Northwest Indiana Inn; Hammond (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Best Western Northwest Indiana Inn Front Desk Agent is sought to warmly welcome guests, register arrivals, assign rooms, and handle special requests to ensure a smooth stay.

The role requires strong interpersonal skills, professional communication, and a willingness to work flexible hours including weekends and overnights. Knowledge of local events and areas helps assist guests with recommendations and directions.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate professionally with guests, staff, and management.
• Knowledge of local areas and events.
• Ability to handle guest information securely.
• Willingness to work flexible hours, including weekends and overnights.

Responsibilities

• Register guests and assign rooms.
• Maintain inventory of reservations and room status.
• Coordinate with Housekeeping and Engineering for room updates.
• Handle guest requests, complaints, and check-outs.
• Provide information on local attractions and events.

Skills

Interpersonal skills

Customer service

Communication

Local knowledge

Payment handling

Guest data security

Safety procedures

Front desk equipment

Phone etiquette

Flexible schedule

Education

High school diploma or equivalent

Job description

Front Desk Agent Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Front Desk Agent Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance department.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to their manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Communicates all pertinent information to other colleagues and department heads.
• Responsible for maintaining neat and orderly workspace.
• Performs other duties as assigned.

Required Skills & Experience: Front Desk Agent Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekend, holidays, and overnight.