Front Desk Agent/Host - Full Time

Hyatt Hotels Corporation; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Opportunities to work around the world

Discounted & Complimentary Hotel RoomN

Employee meals in dining hall

Free covered parking

Medical Dental and Vision Insurance

Retirement savings plan

Training and professional development

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Host at Grand Hyatt Scottsdale Resort to deliver exceptional guest service and seamless check-in/check-out experiences. You will participate in all Front Office areas, including Telephone Operator and Grand Club responsibilities, and support guest satisfaction with a positive, professional demeanor.

We offer comprehensive benefits and training for full-time colleagues, with opportunities to grow within Hyatt globally as part of a luxury

Qualifications

• Customer service experience preferred.
• Ability to stand for long periods.
• Flexible schedule including mornings, afternoons, evenings, weekends and holidays.
• Proficient with basic computer tasks.

Responsibilities

• Greet guests at the Front Desk and assist with check-in/out.
• Assist with telephone operations and Grand Club activities.
• Provide information on local attractions and hotel services.
• Collaborate across Front Office to ensure guest satisfaction.

Skills

Customer service

Communication skills

Basic computer skills

Flexible schedule

Luxury hotel experience

Job description

Close Inclusive Collection Job Postings Notification

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

** Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with moderate lifting.
• Ability to stand and lift up to 30 lbs.

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

Grand Hyatt San Francisco | San Francisco , CA , US

Hyatt Centric Jumeirah Dubai | Dubai , DU , AE

Grand Hyatt Deer Valley | Park City , UT , US

Our family is always growing. Want to be in the know?