Front Desk Agent/Host – Full Time

Hyatt Taleo; Scottsdale (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

World-wide Hyatt opportunities

Discounted & Complimentary Room Nights

Free employee meals

Free covered parking

Medical, Dental and Vision Insurance

Job summary

Grand Hyatt Scottsdale Resort is seeking a Front Desk Agent/Host for a full-time role at our Scottsdale property. The position focuses on welcoming guests, managing check-in/check-out, and promoting hospitality services with a strong emphasis on guest experience.

You will participate in Front Office operations, including telephone operator duties and Grand Club activities, with training provided across all areas to enhance service delivery.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Experience in luxury hotel settings preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Flexible schedule including mornings, afternoons, evenings, weekends & holidays.
• Proficient in basic computer skills.

Responsibilities

• Assist guests with the registration process and account settlements.
• Provide information on hotel services and local attractions.
• Answer guest phone calls and promote hotel offerings.
• Participate in Front Office operations and training across areas of Front Desk.

Skills

Customer service

Verbal communication

Flexible schedule

Basic computer skills

Stand for long periods

Lift up to 30 lbs

Job description

Front Desk Agent/Host – Full Time | SCO006390

Description

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region’s variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with moderate lifting.
• Ability to stand and lift up to 30 lbs.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

Primary Location

US-AZ-Scottsdale

Organization

Grand Hyatt Scottsdale Resort

Pay Basis

18.50 Hourly US Dollar (USD)

Job Level

Hourly/Entry Level Employee | Full-time

Job

Front Office