Front Desk Agent - Historic Hilton Fort Worth Downtown

remingtonhotelscareers; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Remington Hotels in Fort Worth, TX is seeking a friendly Front Desk Agent to greet guests, check them in and out, assist with pre-registration and handle reservations as needed. You will post charges accurately and maintain a working knowledge of the Front Office system to manage daily transactions efficiently.

The ideal candidate has a strong work ethic, can work varying schedules including nights, weekends and holidays, and enjoys contributing to a team that delivers memorable guest

Qualifications

• Experience in hotel front desk or guest services preferred.
• Willingness to work varied shifts including nights, weekends and holidays.
• Team player who contributes to delivering memorable guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how to post all charges.
• Maintain knowledge of Front Office system and daily transactions.
• Handle cash, checks and credit card information and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates/discounts and related policies.

Skills

Guest service

Cash handling

Reservations

Teamwork

Communication

Tools

Front Office system

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.