Front Desk Agent - Ashton Fort Worth

remingtonhotelscareers; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests, manage efficient check-ins and check-outs, and assist with pre-registration and reservations. The role requires solid cash handling and front office knowledge for daily transactions and occasional non-routine tasks.

The position offers flexibility for nights, weekends and holidays, with a strong emphasis on teamwork to deliver exceptional guest experiences and memorable stays.

Qualifications

• Strong guest service mindset and a can-do attitude.
• Willingness to work varying shifts including nights, weekends and holidays.
• Enjoys working as part of a team to create great guest experiences.

Responsibilities

• Greet guests and handle check-in/check-out promptly and professionally, assisting with pre-registration and reservation blocking.
• Post charges accurately and efficiently.
• Operate Front Office systems, handling daily transactions and occasional non-routine tasks.
• Handle cash, checks and credit card payments, giving correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service orientation

Team player

Flexibility

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.