Front Desk Agent - Hilton Garden Inn, Morgantown

Up to Par Management, LLC; Morgantown (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality management company as a Front Desk Agent at a vibrant hotel in Morgantown. This exciting role involves welcoming guests, managing check-ins and check-outs, and ensuring an exceptional customer experience. You will be the face of the hotel, addressing guest inquiries and resolving issues to maintain high satisfaction levels. The ideal candidate will possess strong organizational skills, a friendly demeanor, and a passion for customer service. This position offers a unique opportunity to grow within a company that values its associates and is committed to creating memorable experiences for guests. If you thrive in a dynamic environment and enjoy helping others, this role is perfect for you!

Qualifications

• High School diploma required with 1-2 years of hotel front desk experience preferred.
• Competent in computer skills, particularly Microsoft Word and Excel.

Responsibilities

• Check-in and check-out guests efficiently and courteously.
• Resolve customer complaints and assist with inquiries about resort services.

Skills

Customer Service

Organizational Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team!

We are looking for a Front Desk Agent with a friendly attitude to become part of our team!

Compensation: $13.00 per hour

Position Overview:
Responsible for checking-in and checking-out guests and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOP’s.

Essential Job Functions:

1. Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4. Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5. Cancel room reservations according to procedures.
6. Walk customers in a professional and courteous manner according to procedures.
7. Cleaning and organizing on downtime.
8. Adhere by the Hilton brand standards, trainings, and requirements.
9. Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
10. Assist with laundry department with folding of linens when needed.

Non-essential Job Functions:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

1. Inventories guest room keys according to policy and request re-keying as necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping, lobby, laundry, and public areas.

Qualifications:

1. High School diploma.
2. 1-2 years of experience working as a hotel front desk agent preferred.
3. Competent computer skills including knowledge of Microsoft Word and Excel.
4. Organizational skills and attention to detail.
5. Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
6. Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships. Up to Par Management, and its subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.