Front Desk Agent- Hampton Inn Newnan/Atlanta

Workstream; Newnan (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Rewards program

Job summary

Paramount Hospitality Newnan operates TownPlace Suites by Marriott Newnan, Home2 by Hilton Atlanta Newnan and Hampton Inn Atlanta/Newnan, delivering welcoming guest experiences with a focus on satisfaction and seamless service.

Our mission is to exceed expectations for guests, owners, and team members by creating transparent, friendly interactions and recognizing loyalty members with outstanding benefits across all properties in Newnan.

Qualifications

• Friendly and welcoming attitude toward all guests.
• Accurate verification of guest information during check-in.
• Ability to promote rewards program benefits and recognize members.

Responsibilities

• Greet guests upon arrival and verify information during check-in.
• Assist guests during checkout and address any post-stay questions.
• Promote rewards program benefits and recognize and acknowledge loyalty members.

Skills

Guest service

Communication

Problem resolution

Job description

In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out as well as promoting and providing outstanding recognition and benefits to all our rewards Members. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

Paramount Hospitality Newnan is comprised of TownPlace Suites by Marriott Newnan, Home2 by Hilton Atlanta Newnan and Hampton Inn Atlanta/Newnan. Our Mission at Paramount Hospitality™ is to deliver experiences in a transparent manner that exceed expectations for our guests, owners, and team members.