Front Desk Agent | Guest Services Champion

Gabriel Group; Sikeston (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team in Sikeston, MO. This role focuses on creating exceptional first and last impressions for guests through check-in, stay, and check-out experiences.

The position requires friendly, professional service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while following hotel procedures and safety policies.

Qualifications

• Previous customer service, hospitality, hotel, or related experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to provide exceptional guest service in a fast-paced environment.
• Basic computer skills and ability to learn hotel PMS.

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room types, rates, and promotions.
• Handle payments and cash transactions following procedures.
• Promote loyalty programs and assist guests with services and amenities.
• Respond to guest questions and resolve concerns promptly.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain front desk records and shift reports.

Skills

Customer service

Communication skills

Cash handling

PMS basics

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team in Sikeston, MO. This role focuses on creating exceptional first and last impressions for guests through check-in, stay, and check-out experiences.

The position requires friendly, professional service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while following hotel procedures and safety policies.