Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)

Hotel Indigo Flushing - LaGuardia by IHG; New York (NY); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k).

Health Insurance.

Dental Insurance.

Vision Insurance.

Paid Time Off.

Employee Hotel Discounts.

Flexible Scheduling.

Career Growth Opportunities.

Job summary

Hotel Indigo Flushing - LaGuardia by IHG in Flushing, NY is seeking energetic Front Desk Agents to join our Front Office team. You will be the first and last point of contact for guests, delivering memorable hospitality and ensuring smooth check-in/check-out processes.

The ideal candidate has at least 2 years hotel experience, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum 2 years hotel experience required.
• Opera PMS experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced hotel environment.
• Flexible schedule including weekends and holidays.
• Ability to commute to Flushing, NY required.

Responsibilities

• Greet and welcome guests with professionalism and genuine hospitality.
• Perform check-in and check-out procedures efficiently and accurately.
• Assist guests with reservations, room requests, and hotel information.
• Provide recommendations for transportation, dining, and local attractions.
• Handle guest concerns and service recovery professionally.
• Maintain a clean, organized, and welcoming front desk environment.
• Answer calls and respond to guest inquiries professionally.
• Coordinate with Housekeeping and Engineering to support guest needs.
• Promote and support IHG One Rewards enrollment initiatives.

Skills

Hotel experience

Opera PMS

Communication skills

Customer service

Professional appearance

Fast-paced environment

Flexible schedule

Commute to Flushing

Tools

Opera PMS

Job description

Hotel Indigo Flushing - LaGuardia, an IHG Hotel. Flushing, NY 11354. Pay: $21.00-$22.00 per hour (based on experience). Job Type: Full-Time. Schedule: Flexible / Weekends & Holidays Required. Work Location: In Person. Job Summary. Hotel Indigo Flushing is seeking energetic, service-oriented, and hospitality-driven Front Desk Agents / Guest Service Agents to join our Front Office team. As the first and last point of contact for guests, this role is essential in creating memorable experiences and delivering outstanding hospitality. The ideal candidate is personable, detail-oriented, and passionate about guest service. Key Responsibilities. Guest Service & Front Desk Operations. Greet and welcome guests with professionalism and genuine hospitality. Perform check-in and check-out procedures efficiently and accurately. Assist guests with reservations, room requests, and hotel information. Provide recommendations for transportation, dining, and local attractions. Handle guest concerns and service recovery professionally. Maintain a clean, organized, and welcoming front desk environment. Reservations & Communication. Answer calls and respond to guest inquiries professionally. Ensure reservation accuracy and guest profile completeness. Coordinate with Housekeeping and Engineering to support guest needs. Maintain clear communication during shift transitions. Guest Engagement & Brand Standards. Promote and support IHG One Rewards enrollment initiatives. Recognize guest preferences and loyalty status. Deliver service aligned with Hotel Indigo and IHG brand standards. Support guest satisfaction and positive online reviews. Qualifications.

• Minimum 2 years hotel experience required.
• Opera PMS experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced hotel environment.
• Flexible schedule including weekends and holidays.
• Ability to commute to Flushing, NY required.

Benefits.

• 401(k).
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid Time Off.
• Employee Hotel Discounts.
• Flexible Scheduling.
• Career Growth Opportunities.

If you enjoy creating memorable guest experiences and want to grow your hospitality career with Hotel Indigo, we would love to meet you.

Experience: Required
Languages: English – Advanced
Employment: Full-time

About Hotel Indigo Flushing - LaGuardia by IHG: