Front Desk Agent: Guest Experience & Room Discounts

Residence Inn Cleveland University Circle/Medical Center; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Room discounts

Food discounts

Benefits for full-time

Development opportunities

Job summary

Residence Inn Cleveland University Circle/Medical Center is hiring a Front Desk Clerk to greet guests, handle check-ins/outs, and manage reservations with a guest-first mindset. The role emphasizes excellent customer service in a fast-paced hotel environment, including assisting guests, answering calls, and coordinating shuttle services.

Join a supportive team with opportunities for professional development and a comprehensive benefits package for full-time staff.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions for proper operation; report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle.
• Perform laundry duties as needed; Maintain continental breakfast.

Skills

Customer service

Time management

Organization

Multitasking

Basic computer skills

Education

High school diploma or GED

Job description

Residence Inn Cleveland University Circle/Medical Center is hiring a Front Desk Clerk to greet guests, handle check-ins/outs, and manage reservations with a guest-first mindset. The role emphasizes excellent customer service in a fast-paced hotel environment, including assisting guests, answering calls, and coordinating shuttle services.

Join a supportive team with opportunities for professional development and a comprehensive benefits package for full-time staff.