Guest-Facing Front Desk Agent | Fast-Paced Hotel Role

Residence Inn Cleveland Independence; Independence Township (OH); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Paid time off

401(k) with company match

Voluntary benefits (disability, life,

Get paid daily

Employee development programs

Job summary

Residence Inn Cleveland Independence is seeking a Front Desk Agent to be the first impression for guests, handling arrivals, inquiries, and requests with courtesy.

You will assist with check-in/check-out, provide local area information, and coordinate with other departments to ensure guest satisfaction. This role requires flexible availability including evenings, weekends, and holidays.

Qualifications

• Customer-service experience in fast-paced environments ideal.
• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.

Responsibilities

• Manage friendly, efficient check-in and check-out experiences.
• Coordinate with departments to fulfill guest requests.
• Answer questions about local area and facilities, giving directions.
• Demonstrate proper phone etiquette and take reservations.
• Post and reconcile charges on guest receipts.

Skills

Guest facing

Verbal communication

Written communication

Phone etiquette

Teamwork

Basic tech literacy

Tools

POS systems

Reservation systems

Job description

Residence Inn Cleveland Independence is seeking a Front Desk Agent to be the first impression for guests, handling arrivals, inquiries, and requests with courtesy.

You will assist with check-in/check-out, provide local area information, and coordinate with other departments to ensure guest satisfaction. This role requires flexible availability including evenings, weekends, and holidays.