Front Desk Agent — Guest Experience & Reservations

Hospitality Management Corporation; Sharon Springs (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

TRAVELODGE/PENNY'S DINER OF SHARON SPRINGS, KS is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, handle reservations, and assist guests with questions, directions, and local recommendations.

Knowledge of Microsoft Office and experience with an IHG branded hotel are valued; a High School diploma or equivalent and stable work history are required. The role emphasizes teamwork, clear communication, and composure under pressure.

Qualifications

• Experience with IHG branded hotel highly desired
• Be able to manage time effectively and complete tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Time management

Team player

Clear communication

Problem solving

Active listening

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TRAVELODGE/PENNY'S DINER OF SHARON SPRINGS, KS is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, handle reservations, and assist guests with questions, directions, and local recommendations.

Knowledge of Microsoft Office and experience with an IHG branded hotel are valued; a High School diploma or equivalent and stable work history are required. The role emphasizes teamwork, clear communication, and composure under pressure.