Guest Experience Associate - Front Desk

Hospitality Management Corporation; Milford (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401K

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent at TRAVELODGE/PENNY'S DINER OF MILFORD, UT. Ideal candidates will greet guests, handle check-ins/outs, and manage reservations with friendliness and professionalism.

The role emphasizes: strong MS Office skills, effective communication, and composure under pressure to ensure guest satisfaction and smooth front desk operations.

Qualifications

• High School diploma or equivalent required.
• Stable work history required.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Team player with ability to work collaboratively.
• Clear communication and composure under pressure.
• Strong listening and problem-solving abilities.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Team player

Communication skills

Problem solving

Listening skills

Time management

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hospitality Management Corporation is seeking a Front Desk Agent at TRAVELODGE/PENNY'S DINER OF MILFORD, UT. Ideal candidates will greet guests, handle check-ins/outs, and manage reservations with friendliness and professionalism.

The role emphasizes: strong MS Office skills, effective communication, and composure under pressure to ensure guest satisfaction and smooth front desk operations.