Front Desk Agent — Guest Experience Leader

Laplayaresort; Naples (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Complimentary meals

Resort discounts

Company provided training

Tuition reimbursement

Descripción de la vacante

LaPlaya Beach and Golf Resort in Naples, FL, is seeking a Front Desk Agent to warmly welcome guests and set the tone for their stay. This year-round role requires excellent customer service, clear English communication, and the ability to assist with inquiries and local recommendations.

Positions are at the lobby desk, offering an opportunity to engage guests from diverse backgrounds, resolve concerns, and contribute to a memorable resort experience with competitive pay and benefits.

Formación

• High School diploma or equivalent, some college preferred.
• Excellent customer service skills.
• Must be able to communicate in English.
• Must be able to stand and walk for prolonged periods and work weekends/evenings.

Responsabilidades

• Greet guests and set a welcoming tone at the front desk.
• Address guest questions and resolve concerns during their stay.
• Provide information about local attractions and resort services.
• Engage guests from diverse backgrounds with warmth and professionalism.

Conocimientos

Customer service

English communication

Friendly demeanor

Educación

High School diploma or equivalent

Some college preferred

Descripción del empleo

LaPlaya Beach and Golf Resort in Naples, FL, is seeking a Front Desk Agent to warmly welcome guests and set the tone for their stay. This year-round role requires excellent customer service, clear English communication, and the ability to assist with inquiries and local recommendations.

Positions are at the lobby desk, offering an opportunity to engage guests from diverse backgrounds, resolve concerns, and contribute to a memorable resort experience with competitive pay and benefits.