Front Desk Agent

Laplayaresort; Naples (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Complimentary meals

Resort discounts

Company provided training

Tuition reimbursement

Job summary

LaPlaya Beach and Golf Resort in Naples, FL, is seeking a Front Desk Agent to warmly welcome guests and set the tone for their stay. This year-round role requires excellent customer service, clear English communication, and the ability to assist with inquiries and local recommendations.

Positions are at the lobby desk, offering an opportunity to engage guests from diverse backgrounds, resolve concerns, and contribute to a memorable resort experience with competitive pay and benefits.

Qualifications

• High School diploma or equivalent, some college preferred.
• Excellent customer service skills.
• Must be able to communicate in English.
• Must be able to stand and walk for prolonged periods and work weekends/evenings.

Responsibilities

• Greet guests and set a welcoming tone at the front desk.
• Address guest questions and resolve concerns during their stay.
• Provide information about local attractions and resort services.
• Engage guests from diverse backgrounds with warmth and professionalism.

Skills

Customer service

English communication

Friendly demeanor

Education

High School diploma or equivalent

Some college preferred

Job description

Description

LaPlaya Beach and Golf Resort, lockated in Naples, FL, is looking to hire a Front Desk Agent. This is a year-round position which comes with a competitive wage and benefits package. If you are a friendly, customer driven, detail-oriented person, who enjoys working in a fast-paced environment, this is an excellent opportunity to work for a leader in the hospitality field.

WORK in PARADISE:

Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services in Naples.

The JOB:

Front Desk Agent

Front Desk Agents have the opportunity to provide memorable guest experiences throughout their day. As one of the first team members that greet our guests, you have the opportunity to set the tone for the entire LaPlaya guest experience. In addition, as one of the last team members guests' speaks with prior to checking out, you have an incredible opportunity to resulve any concerns they had throughout their stay.

Positioned in the lobby of the resort the Front Desk is a hub for guests to receive information and ask questions about the property and the local area attractions. We are looking for an individual with a dynamic personality to take ownership of guests from all backgrounds to make them feel welcome and appreciated.

Requirements

• High School diploma or equivalent, some college preferred.
• Excellent customer service skills
• Must be able to communicate in English
• Must be able to stand, walk for prolonged periods of time.
• Must be able to work, weekends and evenings.

Our CULTURE:

The passion of our people is our greatest asset. LaPlaya Beach and Golf Resort is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Unique Hotels attract Unique People. If you are passionate about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our LaPlaya Family.

LaPlaya Beach and Golf Resort is deeply committed to Diversity, Equity, and Inclusiveness:

LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

LaPlaya Beach and Golf Resort is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

The OFFER:

In return, you are rewarded with a competitive compensation package including 401k and complimentary meals, Resort discounts, company provided training and certifications, tuition reimbursement and much more.

Come and be a part of the excitement and spend every day in sunny paradise!