Front Desk Agent: Guest Experience Lead

The Hotel at Auburn University & Dixon Conference Center; Auburn (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Hotel at Auburn University & Dixon Conference Center is seeking a Front Desk Agent to ensure accurate, courteous, and efficient check-in and check-out for guests. The role requires friendly guest interactions, problem solving, and a smooth handoff to other departments as needed.

You will answer questions about hotel services, promote packages, and register guests in the computer system while maintaining accurate records and daily reports.

Qualifications

• High school diploma or equivalent required.
• Hospitality training preferred.
• Experience as Front Office Receptionist in luxury market preferred.

Responsibilities

• Maintain complete knowledge of hotel features/services and hours of operation.
• Meet with departing Overnight Agents to review business status and follow-up items.
• Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
• Promote positive guest relations to all individuals approaching the Guest Services Areas
• Handle guest complaints by following procedures and ensuring guest satisfaction.
• Accept and record wake-up call requests.
• Book reservations accurately and in a professional manner.
• Process all guest check-in according to established hotel requirements.
• Document and confirm reservations and cancellations.
• Promote packages, promotions, and upsell when possible.
• Assist in emergency situations as central communication center for the hotel.

Skills

Guest relations

Communication

Telephone etiquette

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Hospitality training preferred

Job description

The Hotel at Auburn University & Dixon Conference Center is seeking a Front Desk Agent to ensure accurate, courteous, and efficient check-in and check-out for guests. The role requires friendly guest interactions, problem solving, and a smooth handoff to other departments as needed.

You will answer questions about hotel services, promote packages, and register guests in the computer system while maintaining accurate records and daily reports.