Guest Service Agent

Hampton Inn & Suites Asheville Airport; Fletcher (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Critical Illness

Paid Vacation

Weekly Pay

Direct Deposit

Employee Referral Bonus Program

Hilton Employee Travel Program

Job summary

Hampton Inn & Suites Asheville Airport is seeking a Guest Service Agent to be the face of the hotel and ensure a positive guest experience. You will work closely with the Front Office Manager and other managers to empower guests to exceed expectations.

Responsibilities include check-in/out, processing payments, handling inquiries, coordinating with housekeeping and engineering, and providing local information. Must have strong communication, computer skills, and problem-solving abilities.

Qualifications

• 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent.
• Hotel experience is a plus.
• English language proficiency.
• Ability to problem solve.
• Computer Skills.
• Effective, clear, and courteous communication with others.

Responsibilities

• Check-in guests by confirming reservations, assigning rooms, and issuing keys.
• Process all payment types (room charges, cash, checks, debit, or credit).
• Handle check-outs including resolving late and disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to prepare rooms for check-in.
• Communicate parking procedures to guests and dispatch staff as needed.
• Provide guests with directions and information about local areas of interest.
• Run daily reports and verify accuracy of special requests.
• Complete cashier and closing reports in the system.
• Count and balance bank at the beginning and end of shift.
• Balance and drop receipts and petty cash per accounting specs.

Skills

Customer service

Communication

Problem solving

Computer skills

English proficiency

Education

High school diploma or GED

Job description

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.

BENEFITS

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Source: Hospitality Online