Front Desk Agent Full Time

TownePlace Suites by Marriott - Goodyear, Arizona; Goodyear (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

TownePlace Suites Phoenix Goodyear seeks a Front Desk & Treat Shop Associate to welcome guests, handle check-in/out, and support hotel operations. You will be the first contact for guests and help create memorable experiences while maintaining a clean, organized front desk area.

The role offers flexibility with schedules and opportunities to assist in multiple hospitality areas, including Treat Shop operations, following brand standards and safety guidelines.

Qualifications

• Guest-focused, friendly, and professional demeanor.
• Strong communicator and problem solver.
• Reliable with flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with check-in/out.
• Manage guest requests and billing with accuracy.
• Support brand standards and sales initiatives.
• Maintain front desk and storage areas in an organized, clean state.
• Coordinate with on-property teams to ensure smooth operations.

Tools

MS Edge

Word

Excel

Email

Printers/Scanners

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as neededComplete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed