Front Desk Agent

Grand Harbor Resort; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Harbor Resort in Dubuque, IA is seeking a friendly Front Desk Agent to welcome guests and deliver top-tier service from check-in to check-out. This part-time role focuses on accuracy, courtesy, and professionalism to create memorable stays.

You will greet guests, assist with reservations, handle transactions, coordinate with housekeeping, and keep front desk information current. Strong communication and basic computer skills are essential; a high school diploma is preferred.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Follow front desk checklists and operational procedures.
• Greet guests warmly and respond to questions and concerns professionally.
• Register guests, confirm preferences, issue keys, and process check-ins/check-outs.
• Handle cash/credit transactions and ensure accurate postings.
• Provide directions and information about resort amenities and local attractions.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.

Skills

Customer service

Communication

Basic computer proficiency

Telephone etiquette

Positive attitude

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Grand Harbor - Hotel Part Time Grand Harbor - Hotel, Dubuque, IA, US

3 days ago Requisition ID: 1670

We are seeking a friendly, professional, and service-oriented Guest Service Agent to be the welcoming face of our resort. In this role, you will be responsible for creating a positive first and last impression for our guests by delivering exceptional customer service throughout their stay. From check-in to check-out, you’ll ensure guest needs are met with accuracy, care, and professionalism.

Key Responsibilities

• Follow daily AM or PM front desk checklists and operational procedures
• Greet guests warmly and respond to all questions, requests, and concerns in a professional and respectful manner
• Register guests by confirming room preferences, assigning rooms, collecting required information and signatures, and issuing room keys according to resort standards
• Accurately complete check-in and check-out procedures, including proper posting codes and transactions
• Handle cash and credit transactions following established procedures
• Review the resort layout with guests and provide clear directions to guest rooms, indoor waterpark, and other resort amenities
• Communicate and deliver guest messages, mail, packages, and other items in a timely manner
• Maintain and update the front desk information binder, including resort services, hours of operation, entertainment, and local attractions
• Update guest folios and reservations accurately within the Property Management System (PMS)
• Make resort reservations following established reservation procedures
• Maintain a thorough understanding of Lost & Found and Guest Safety Deposit Box procedures
• Communicate effectively with housekeeping and other departments to ensure a seamless guest experience
• Perform additional duties as assigned by Guest Services leadership

Qualifications

• Excellent customer service and communication skills
• Basic computer proficiency
• Strong telephone etiquette with the ability to build rapport and project a friendly, professional tone
• Ability to lead by example and maintain a positive attitude
• High School Diploma or equivalent experience

Physical Requirements

• Ability to lift up to 10 lbs. frequently
• Ability to sit and/or stand for extended periods of time

Why Join Our Guest Services Team?

• Be part of a guest-focused team that creates memorable resort experiences
• Work in a fast-paced, engaging environment
• Gain valuable hospitality and customer service experience
• Opportunities to grow and develop within the Guest Services department