Front Desk Agent (FT) (AM/PM) (\"Agente de Recepción\")

Evans Hotels; San Diego (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Discounted hotel rooms for you and a0m

Free employee parking

Free meals during shifts

Health benefits

401k with employer match

Career advancement opportunities

Job summary

The Lodge at Torrey Pines, part of Evans Hotels, seeks a Front Desk Agent to greet guests and manage check-ins with a warm, efficient approach. You will handle arrivals and departures, assist with reservations, and promote services across hotel departments.

We value a friendly, professional demeanor, the ability to upsell thoughtfully, and availability to work day or evening shifts in a resort setting.

Qualifications

• High school diploma or GED.
• 1 year experience preferred in hospitality or guest service.
• Experience in a hotel or similar service environment is a plus.
• Availability to work weekends and holidays.

Responsibilities

• Proactively provides guests with personal service and attention that exceeds expectations.
• Interacts with guests and collaborates with other hotel departments to meet needs.
• Accepts reservations and uses up‑selling techniques to enhance guest experience.
• Maintains a cash handling routine and processes guest billing.
• Performs additional duties as directed by leadership.

Education

High School Diploma or GED

Job description

Job Details

Level: Experienced, Job Location: Lodge - La Jolla , CA, Position Type: Full Time, Education Level: High School, Salary Range: $24.20 - $24.20Hourly, Job Shift: Day / Evening, Job Category: Customer Service - Guest Service - Non Supervisory.

Location

The Lodge at Torrey Pines

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands‑on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company‑wide beach clean‑ups and volunteer opportunities.

SUMMARY

The Front Desk Agent ("Agente de Recepción") welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner.

PAY & PERKS

• Compensation: $24.20**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Proactively provides our guests with personal service and attention that exceeds their expectations.
• Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Continuously provides excellent customer service when making reservations and uses effective up‑selling techniques.
• Maintains a house bank and conforms to established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

• High school diploma or GED.
• At least 3-12 months of relevant experience and/or training. If no educational background, at least 1 year.
• Previous similar position in a hotel, or similar business entity preferred.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.