Doorman (FT) (AM/PM) ("Portero")

Evans Hotels Llc; San Diego (CA); On-site; USD 45,461,000 - 52,349,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free employee parking

Free meals during shifts

Career advancement opportunities

Health, dental, vision insurance

401k with match

Paid time off

Job summary

The Lodge at Torrey Pines is seeking a professional Doorman to warmly welcome guests and provide courteous, attentive service. You will inform guests about hotel amenities, help with luggage, and coordinate with bell staff to ensure a seamless arrival and departure experience.

Ideal candidates have a high school diploma or GED, and 1 year of hotel or guest services experience. Weekend and holiday availability is required for this role.

Qualifications

• High school diploma or GED required.
• 1 year experience in hotel or guest services preferred.
• Willingness to work weekends and holidays.

Responsibilities

• Greet guests and provide friendly, professional service.
• Coordinate luggage assistance with bell staff.
• Assist guests with directions and information about the local area.
• Promote hotel amenities to guests to enhance their stay.
• Support safe and smooth flow of guest traffic and transports.

Skills

Customer service

Guest assistance

Education

High school diploma or GED

Job description

LOCATIONThe Lodge at Torrey PinesStep into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARYThe Doorman ("Portero") welcomes our guests with a warm friendly smile and provides courteous, professional assistance to arriving and departing guests. Enthusiastically inform our guests of all amenities, features, and equipment available in the room and services available throughout the hotel.PAY & PERKSCompensation: $16.30Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.Discounted Hotel Rooms for you, family, and friendsFree Employee Parking and/or discounted MTS Pronto cardFree Meals & Refreshments during working shiftsCareer advancement opportunities!Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.Discounts on cell phone bills, shoes, gym memberships, and more!ESSENTIAL DUTIESConveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.Maintains a positive relationship with our guests throughout their visit by providing warm and attentive service.Coordinates luggage assistance for our guests during their arrival and departure with the bell staff.Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.Facilitates and expedites guest’s requests while working with other departments to ensure standards of guest services are met or exceeded.Ensures transportation is readily available for our guests.Coordinates traffic flow through the Porte Cochère with the valet department.Politely answers guest’s questions and provides our guests with directions and information on the local area.Provide a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.Performs additional duties and responsibilities as directed by the leadership team.QUALIFICATIONSHigh school diploma or GED.At least 3-12 months of relevant experience and/or training. If no educational background, at least 1 year.A combination of experience, education, and/or training may be substituted for either requirement.Previous similar position in a hotel, or similar business entity preferred.Availability to work on weekends and holidays is required.Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.