FRONT DESK AGENT / Night Audit

Wyndham-Hotels-; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Wyndham Garden New Orleans Downtown seeks an experienced Front Desk Agent / Night Audit to deliver attentive service from check-in to checkout. You will manage guest interactions, handle inquiries, and support nightly audit tasks in a fast-paced hotel setting.

The ideal candidate is professional in appearance, flexible with hours, and capable of maintaining efficiency at the front desk while ensuring guest satisfaction and smooth hotel operations.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Provide attentive, courteous, and efficient service during check-in, stay, and checkout.
• Greet and welcome all guests at the Front Desk.
• Answer guest inquiries about hotel services, facilities and hours.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare closing shift paperwork.
• Maintain operation of the Front Desk computer system and PBX console.
• Coordinate with other departments to ensure guest satisfaction.

Education

College coursework in related field

Experience in a hotel or related field

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK AGENT / Night Audit

FT Sunlife Only Delta Proficient Management, New Orleans, LA, US

3 days ago Requisition ID: 1768

The Wyndham Garden New Orleans Downtown at 201 Baronne St New Orleans LA, 70112 is currently seeking an experienced Front Desk Agent.

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience:

• College coursework in a related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.

Physical Requirements:

• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Expotel Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed-out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.