Front Desk Agent

Ontario Trillium Foundation; Carmel (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time – 6 Months of Service

Nationwide Employee Stay Discounts for Hotel Brand

Job summary

Holiday Inn in Carmel, IN is seeking a Front Desk Agent to provide exceptional customer service. In this role, you will manage guest check-ins/check-outs, handle reservations, and address inquiries to ensure a positive experience. Candidates should have a high school diploma and preferably over a year of customer service experience. The position requires standing for long periods and availability on weekends. Benefits include paid time off and employee discounts.

Qualifications

• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service

Hotel reservation software

Patience

Education

High school diploma or equivalent

Job description

Pennsylvania Parkway Hotel Partners LLC dba Holiday Inn is perfectly positioned to capture both leisure and business demands. Close to Keystone at the Crossing, Lucas Oil Stadium, Bankers Life Fieldhouse, Indianapolis Zoo, Indiana State Museum and the Indiana State Fairgrounds. Also, the Indianapolis Motor Speedway, home of the Indy 500, and Grand Park Sports Campus are just a short drive away. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.

Job Summary

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check‑ins and check‑outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast‑paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred
• Comfortable using hotel reservation software
• Ability to understand and follow directions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
• Able to stand for long periods and work weekends