Front Desk Agent – Evening Shift

Auberge Collection; Santa Fe (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Juniper Bishops Employment LLC is seeking a Front Desk Agent in Santa Fe, NM to warmly welcome guests from check-in to check-out. You will greet guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes friendly service, attention to detail, and professional communication. Experience in hospitality and basic computer skills will help you succeed in a fast-paced environment at our hotel.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Handle reservations, confirm guest details, and assign rooms.
• Provide information about hotel services, amenities, and policies.
• Process payments and manage cash handling in coordination with accounting.
• Relay messages between guests and hotel departments and maintain records.

Skills

Interpersonal skills

Communication skills

Multitasking

Basic computer skills

Education

1 year in a similar role

Job description

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check‑in/check‑out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.